سياسة الاستبدال والاسترجاع

Replacement and Refund Policy We at Milliar Store are keen on our customers' satisfaction, and therefore we provide a clear and fair policy for replacement and refund in accordance with the applicable regulations in the Kingdom of Saudi Arabia. First: Duration of Replacement and Refund The customer has the right to request a replacement or refund within 7 days from the date of receiving the order, for products eligible for replacement or refund, provided that the product is in its original condition, unused, unwashed, and undamaged. The customer also has the right to cancel the order if delivery or execution is delayed for more than 15 days from the order date, unless a different period has been agreed upon with the customer. Second: Conditions for Accepting the Product To accept a replacement or refund request, the following conditions must be met: - The product is unused, unwashed, unscented, and in its original condition. - The original tags and labels are attached to the product. - The product is in its original packaging as much as possible. - A purchase invoice or order number is attached. - There are no signs of use, damage, modification, sewing, cutting, or dirt. Third: Products Not Eligible for Replacement or Refund Products that cannot be replaced or refunded in the following cases: - Products that have been used, washed, or worn. - Products that have been damaged due to misuse. - Products missing accessories, tags, or original packaging. - Products made or modified according to the customer’s request or custom sizes. - Any product showing obvious signs not caused by a manufacturing defect. Fourth: Damaged or Non-Conforming Products If upon receipt, the product: - Has a manufacturing defect, - Or does not conform to the specifications shown in the store, - Or arrives damaged during shipping, Milliar Store will bear all costs related to the replacement or refund, including shipping fees if applicable, after verifying the condition. Fifth: Shipping Fees - If the reason for the refund or replacement is due to a mistake by the store, a defect in the product, or non-conformance, we bear the shipping fees. - If the reason is a personal preference of the customer without any fault from the store, the customer may bear the shipping or return shipping fees, depending on the case. Sixth: How to Submit a Request To initiate a replacement or refund request, please contact us through customer service channels with: - Order number, - Clear photos of the product, - Reason for the request, - Any notes or supporting attachments. The request will be reviewed and responded to within a suitable period after receiving all required information. Seventh: Refund Process After approval of the refund: - The refund will be processed to the same original payment method as much as possible. - The duration for the amount to appear in the account may vary depending on the bank or payment provider. - For cash on delivery or other payment methods, coordination with the customer will be made to complete the refund in the appropriate way. Eighth: Important Notes - Milliar Store has the right to refuse any request that does not meet the above conditions. - We reserve the right to inspect the product and verify its condition before approving the replacement or refund. - This policy is subject to updates at any time, and the version posted in the store at the time of the request is considered valid. Ninth: Acceptance of This Policy Submitting a request through the store constitutes the customer’s acceptance of this policy and all its terms and conditions.